Our approach to privacy
SwiftLinkWay processes information needed to arrange shipments, provide tracking updates, communicate with senders and recipients, and operate the administration dashboard. We aim to collect only information that supports these services.
Do not submit card numbers, account passwords, identity documents, or other sensitive information through a field that does not specifically request it.
Information we collect
The information handled depends on how you use the website and which services you request.
Contact details
First and last name, email address, telephone number, and communication preferences.
Shipment details
Pickup and delivery addresses, package contents, weight, dimensions, declared value, service level, and delivery instructions.
Tracking information
Tracking number, shipment status, scan location, event times, route coordinates, and estimated delivery information.
Billing records
Charges, discounts, invoice references, payment method labels, and payment status. The website does not request complete card details.
Support messages
Questions, ticket messages, tracking references, and information you provide when requesting assistance.
Technical information
Session data and standard server logs such as IP address, browser type, requested page, and request time.
How we use information
- Create, manage, route, and deliver shipments.
- Send shipment confirmations, status updates, and service messages to senders and recipients.
- Display tracking progress and respond to support requests.
- Manage authorized administrator accounts and protect the dashboard.
- Maintain operational, billing, and reporting records.
- Investigate misuse, errors, and security incidents.
Public shipment tracking
A person with a valid tracking number can view that shipment's route and delivery progress. The public tracking page may display masked sender and recipient information so the shipment can be identified without revealing full contact details.
Treat tracking numbers as private references. Share them only with the sender, recipient, or a person authorized to follow the shipment.
Security and retention
Security controls
Administrative access uses password and PIN verification, account activation, permission controls, protected sessions, and prepared database queries.
Retention
Records are retained for as long as needed for shipment operations, support, accounting, dispute handling, security, and applicable legal obligations.
No online system can guarantee absolute security. Contact us promptly if you believe a tracking number, account, or shipment record has been accessed improperly.
Your privacy choices
Depending on your location, you may be able to request access to, correction of, or deletion of personal information associated with you. You may also ask questions about how a record is used or request that inaccurate shipment contact details be corrected.
We may need to verify your identity and relationship to the shipment before acting on a request. Some records may need to be retained for legal, financial, fraud-prevention, or dispute-resolution purposes.
Children's privacy
The website and shipping administration services are not directed to children. A parent or guardian who believes a child submitted personal information should contact us so the request can be reviewed.
Policy updates
We may update this policy when website features, operational practices, or legal requirements change. The revision date at the top identifies the latest published version.
PRIVACY QUESTION OR REQUEST?
Contact SwiftLinkWay
Contact our support team and include enough information for us to identify the relevant shipment or request.